Frequently Asked Questions
How long has your company been in business?
We started in 1989.
Are you insured?
Yes, we always carry $2,000,000 in liability. Our agent is Stanhope Simpson.
Are your workers covered with workers compensation?
Yes, we carry Workers Compensation because things can go wrong, people can get hurt, and we want the comfort level for our customers and our workers to be strong.
Are you a member of the Better Business Bureau?
Yes, since 1990.
Are you prepared to give references?
Yes. Our customer data base is almost 3000 satisfied customers. A recent servey gave us 99.8% customer satisfaction of those contacted and resulted in a large number of repeat orders.
How long does it take to get windows once they are ordered?
It takes approximately 3 weeks unless there is a special order such as stained glass or coloured vinyl. Installation dates are dependent on both delivery time, of product, and weather conditions.
How long does it take to install my windows, doors and siding?
This depends on quantity, size, degree of difficulty and weather conditions, as well as distance to site and special instructions. Our estimators can narrow down the time frame for you.
Are your installers certified?
Yes. They are trained and certified under the Window Wise National Certification Program. This is currently the only installer certification program in Canada. Our installers will also be certified through a new certification program, soon to be offered, by the Vinyl Siding Institute (V.S.I.)
What is Window Wise?
Window Wise is an all encompassing program developed by SAWDAC. for more information you can visit the Window Wise website, or call them at 1-800-813-9616
What is S.A.W.D.A.C.?
SAWDAC is an acronym for Siding and Window Dealers Association of Canada. SAWDAC is a non-profit association of approximately 500 of the top window and siding companies in Canada, and includes many respected suppliers and consultants. The original intent of the association was to raise the level of craftsmanship and integrity for the benefit of dealers and consumers. This would be achieved through a sharing of ideas, ethics and standards. For more information, please visit the SAWDAC website, or call them at 1-800-813-9616.
Do you give a written warranty?
Yes. All of our contract/proposal forms clearly state our warranty. We also provide warranties on products used as supplied by manufacturers.
Do you have a showroom?
Yes. You may visit our location at 13 Scarfe Court (Burnside) to look at products, samples and brocures.
Do you only install or can we purchase and install ourselves?
You can purchase and have windows installed by yourself or others.
Is the warranty in force if we install your windows ourselves or hire a carpenter?
Yes. All products are subject to the warranties and conditions provided by the manufactures.
What does a qualified window estimator offer me?
Whether the project you have in mind involves renovating an old building or constructing a new one, our estimators are the experts that you should consult during the planning stage. An estimator will meet with you in order to determine what best suits your needs. An estimate will be offered to help you with the decision process. When proceeding with the job, a written detailed estimate will be provided. Precise measurements are then taken, where required, and the product is ordered. Our estimators will also assist you with any matters involving proper use and operation of our products.
What other customer services do you provide?
We offer supply and installation of skylights, decks, small additions, repair work, bathroom and basement renovations and general carpentry.